These Terms and Conditions set out the basis on which we provide domestic and commercial removal services within Haringey and surrounding areas. By making a booking or allowing our team to commence any removal work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal company providing the services.
1.2 "Customer" means the individual, partnership, company or organisation that books the services.
1.3 "Services" means any removal, packing, loading, unloading, transportation, storage or related services provided by the Company.
1.4 "Goods" means all items and personal belongings to be moved, transported, packed, unpacked, loaded, unloaded, or stored as part of the Services.
1.5 "Contract" means the agreement between the Customer and the Company for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2.1 The Company provides residential and commercial removal services, including local moves within Haringey and moves to and from other UK locations.
2.2 The exact scope of Services will be as described in the written quotation or booking confirmation, which may include packing, dismantling, reassembly, and storage where agreed.
2.3 Any additional services requested by the Customer on the day of the move that are not included in the quotation may incur extra charges, which will be confirmed by the Company before such services are provided where reasonably possible.
3.1 A booking may be made by the Customer via telephone, online enquiry, or in writing. All bookings are subject to acceptance by the Company.
3.2 The Company may provide an estimate or quotation based on the information supplied by the Customer, including property access, volume of Goods, distance, dates, and any special requirements.
3.3 Quotations are normally based on a visual or virtual survey or on detailed information supplied by the Customer. The Customer is responsible for ensuring that all information given is accurate and complete.
3.4 A Contract is formed only when the Company issues written confirmation of the booking, which may be by email or written correspondence. Verbal quotations or availability indications do not constitute a binding Contract.
3.5 The Company reserves the right to refuse any booking at its discretion, including where it considers the work to be unsafe, unsuitable, or beyond its operational capacity.
4.1 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested dates.
4.2 Quotations are based on normal access conditions, including reasonable parking, the ability to park close to the property, and no unusual obstacles such as very narrow stairways or limited lift access. Additional fees may be charged if conditions differ materially from those described or observed at survey.
4.3 The Company reserves the right to adjust the price if:
a) the Customer changes the moving date, addresses, or service requirements;
b) additional Goods are included that were not declared at the time of quotation;
c) access conditions are significantly worse than advised or discovered at the time of quotation;
d) delays occur due to reasons beyond the Company’s control, such as delayed key release, waiting for payment of funds in a property chain, or congestion restrictions.
4.4 Prices are normally quoted inclusive of standard labour and vehicle charges, but may exclude tolls, parking permits, congestion charges, or ferry charges, which will be payable by the Customer where applicable.
5.1 The Customer agrees to pay the Company’s charges in accordance with the quotation and these Terms and Conditions.
5.2 For residential moves, payment is generally required in full in advance of the moving date, unless otherwise agreed in writing. The Company may require a deposit at the time of booking, with the balance payable by a specified date prior to the move.
5.3 For commercial or repeat Customers with approved credit facilities, payment terms will be as specified on the invoice. In the absence of such agreement, payment is due prior to the commencement of the Services.
5.4 The Company accepts commonly used UK payment methods, which will be confirmed at the time of booking. The Customer must ensure that cleared funds are received by the due date.
5.5 If payment is not received on time, the Company may:
a) refuse to carry out the Services;
b) withhold delivery of Goods until payment is made in full; and/or
c) charge interest on overdue amounts in accordance with applicable UK law.
6.1 The Customer may cancel or postpone a booking by giving written notice to the Company.
6.2 The following cancellation charges may apply, based on when written notice is received:
a) More than 10 working days before the booked date: no cancellation fee, and any deposit paid may be refunded or transferred at the Company’s discretion.
b) Between 5 and 10 working days before the booked date: up to 50 percent of the quoted price may be charged.
c) Less than 5 working days before the booked date: up to 100 percent of the quoted price may be charged.
6.3 Working days do not include weekends or public holidays in England.
6.4 Where the Customer postpones rather than cancels, the Company may, at its discretion, allow part of any cancellation charge to be offset against a re-booking, subject to availability.
6.5 The Company may cancel or postpone the Services where it is unable to perform them safely or lawfully, including due to severe weather, road closures, vehicle breakdowns, staff illness, or other events beyond its reasonable control. In such cases, the Company will seek to rearrange the booking or, if not possible, refund any amounts paid for Services not provided. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or postponement.
7.1 The Customer is responsible for:
a) providing accurate information for the quotation and booking;
b) ensuring that all Goods are ready for removal on the agreed date and time, unless packing services are included;
c) obtaining all necessary permissions for parking, building access, and elevator use;
d) arranging and paying for any parking permits or dispensations required for the removal vehicles;
e) being present or ensuring an authorised representative is present at collection and delivery addresses.
7.2 The Customer must not submit for removal any Goods that are hazardous, illegal, perishable, or likely to cause damage, including but not limited to explosives, flammable substances, gas cylinders, live animals, or plants, without prior written agreement from the Company.
7.3 The Customer must ensure that all appliances are disconnected, defrosted, and drained prior to removal, unless otherwise agreed.
8.1 The Company will provide the Services with reasonable care and skill and in accordance with applicable UK laws and regulations.
8.2 The Company will provide suitable vehicles and appropriately trained staff to carry out the agreed Services.
8.3 The Company will take reasonable steps to protect the Customer’s property and Goods during the move, including the use of blankets, covers, and securing devices where appropriate.
9.1 The Company’s liability for loss of or damage to Goods, or for delay, is limited as set out in this clause and is subject to the Customer complying with all obligations under these Terms and Conditions.
9.2 The Company will have in place standard removal contractor’s liability cover. The level of cover may be provided to the Customer on request. It is the Customer’s responsibility to arrange additional insurance if the standard cover is insufficient for their needs.
9.3 The Company’s liability for any single item is limited to a reasonable replacement or repair cost, subject to an overall limit per move, unless a higher value has been declared and accepted in writing by the Company before the move.
9.4 The Company will not be liable for:
a) loss or damage arising from inherent defects, poor condition, or pre-existing damage to Goods;
b) damage to Goods packed by the Customer, unless the Company has been negligent in handling sealed containers that show visible external damage at delivery;
c) loss or damage to items of a fragile nature, including glass, china, artwork, antiques, or electronics, unless properly packed and clearly identified;
d) loss of data or software from computers or other electronic devices;
e) delays beyond its control, including traffic congestion, road closures, or delays in obtaining access.
9.5 The Company will not be liable for any indirect or consequential losses, such as loss of profit, loss of opportunity, or emotional distress.
9.6 Any claim for loss or damage must be notified in writing to the Company as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide evidence of loss or damage and cooperate with any investigation.
10.1 The Company complies with UK waste and environmental regulations when handling, transporting, or disposing of waste materials arising from a removal or clearance.
10.2 The Customer must not request the Company to dispose of any illegal, hazardous, or controlled waste. Such items will not be removed or disposed of by the Company.
10.3 Where the Services include clearance or disposal of unwanted items, the Company will transport such items only to authorised waste disposal or recycling facilities, in accordance with applicable regulations.
10.4 Additional charges may apply for disposal services, especially where mixed waste, bulky items, or specialist materials require separate handling or higher gate fees.
10.5 The Customer remains responsible for any fines or penalties arising from the inclusion of prohibited or hazardous materials in Goods presented for disposal.
11.1 The Customer is responsible for arranging suitable parking for the Company’s vehicles at both the collection and delivery addresses, including any permits required by local authorities.
11.2 Where parking is not available close to the property, additional charges may apply for long carries, use of smaller shuttle vehicles, or additional labour.
11.3 Any fines, penalty charge notices, or additional charges incurred as a direct result of the Customer’s instructions, or failure to provide suitable parking arrangements, may be charged to the Customer.
12.1 The Customer must ensure that access to both the collection and delivery addresses is available at the agreed times.
12.2 Where waiting time arises due to delays in key release, property access, or other reasons outside the Company’s control, the Company may charge a waiting fee at its standard hourly rate for the crew and vehicles involved.
12.3 The Company will use reasonable efforts to adhere to agreed arrival and completion times but provides no absolute guarantee due to traffic and other variable factors.
13.1 Unless specifically agreed in writing, the Company will not:
a) remove or install carpets, floor coverings, or fixtures and fittings permanently attached to the building;
b) disconnect, reconnect, or install appliances or equipment requiring specialist skills, such as gas cookers, dishwashers, or complex IT systems;
c) transport live animals or plants;
d) handle cash, jewellery, important documents, or other valuables beyond normal household contents insurance limits.
13.2 The Customer is advised to transport valuables and essential personal documents personally.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
14.2 Formal complaints should be made in writing within 14 days of completion of the Services, giving full details of the issue.
14.3 The Company will investigate all complaints fairly and aim to provide a written response within a reasonable time.
15.1 The Company will collect and process personal data supplied by the Customer for the purpose of providing the Services, administering the Contract, and complying with legal obligations.
15.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Services or comply with legal requirements.
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
16.2 Any variation to these Terms and Conditions must be agreed in writing by the Company to be effective.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
By confirming a booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
If you are searching through the list of removal companies Haringey, it will be useful to learn more about our cheapest prices.
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